Thank you for your interest in Jireh Hair Care Products. Due to the high volume of emails please allow 24-48 business hours Monday-Friday for a response to any concerns or inquiries. 
Shipping information:
Please allow 3 business hours Monday-Friday for packaging and shipping from the time of purchase. Once your item is purchased you will receive a receipt, when your order is printed you will receive your tracking information you may track your item at  If you HAVE NOT received you tracking information passed the stated time frame please forward you full name, order number and email in which your order was placed.
Package Discrepancy:
For insurance purpose and to prevent fraudulent activity the following is required.
·        Photo of the front and back of envelope/package
·        Photo of packing slip
·        Photo of product